### Return & Exchange Policy

Welcome to OrienBest! Please carefully review our Return & Exchange Policy to ensure a clear understanding of our services and procedures.

1. **Return Conditions:**

  - You may request a return within 7 days of receiving the product. The item must be in its original packaging and undamaged.

2. **Exchange Conditions:**

  - If you need to exchange a product, please contact us within 15 days of receiving the item. The product must be unused and accompanied by its original packaging.

3. **Returns for Non-Quality Issues:**

  - For returns or exchanges unrelated to quality issues, you are responsible for the return shipping cost. We will process a refund or send a replacement after receiving the product and confirming its condition.

4. **Returns for Quality Issues:**

  - If the product has quality issues, we will cover the return shipping cost and offer options for a refund or replacement.

5. **Return Process:**

  - Please contact our customer service team before initiating a return, providing order information and the reason for the return. We will guide you through the return process.

6. **Exchange Process:**

  - For exchanges, contact our customer service team, providing order information and details of the item you wish to exchange. We will assist you in completing the exchange process.

7. **Return and Exchange Notes:**

  - Ensure you confirm the return or exchange process and address with our customer service team before mailing the items.

  - We will process the refund or exchange as soon as possible after receiving the returned items and verifying their condition.

Thank you for choosing OrienBest. If you have any questions, feel free to contact our customer service team.